Unused keys
Changed your mind? You can get a full refund for any key you have not used. The key must be unused when you ask for the refund and still unused when we process it. We check this with the software provider before refunding, and the key is revoked once the refund goes through.
Once a key has been activated or used, it can no longer be refunded for a change of mind. Problems with a key you have used are covered below.
What we fix
If something is wrong on our side, we make it right:
- Your key never arrived. We deliver it or refund the order.
- Your key does not work (it is invalid or already used). We replace it, or refund the order if we cannot.
- You were charged twice for the same order. We refund the duplicate payment.
- The product goes down while your key is active, for example during a game update or after a detection. We compensate you with a replacement key or extra time on your license, so you do not lose the time you paid for.
What is not covered
- Changing your mind about a key that has been activated or used, including after you asked for a refund.
- Bans, suspensions or lost items on a game account. Using any product is at your own risk.
- A system that does not meet the requirements listed on the product page. Support will still try to help.
- Problems caused by other software on your system that you choose not to change when support asks.
- Keys that were shared, resold or used in breach of our Terms of Service.
How to make a claim
Email support@vantacheats.net with your order number and a short description of the problem. You can raise a claim at any time while your key’s license is active.
If you are asking for a refund on an unused key, do not activate it while we process your request. Using it in the meantime makes it ineligible.
We may ask you to try a few troubleshooting steps first, since most problems are fixed that way. When a refund is due, it goes back to your original payment method. Crypto refunds are sent to a wallet address you provide, for the amount you paid.
Chargebacks
Please contact us before disputing a payment with your bank or card provider. If a chargeback is opened without contacting us first, we may revoke the keys on that order and suspend your account while the dispute is open.
Your statutory rights
This policy does not affect any rights you have under consumer protection law where you live that cannot be excluded.